Planning on Building or Resurfacing a Deck?
Frequently Asked Questions
Tanzite is made from natural stone/sand that is vitrified through extreme heat and pressure to create a highly controlled material that is most similar to porcelain. Unlike most porcelain, there are several measures taken throughout the manufacturing process to ensure that is ideal for use outdoors.
The biggest difference between our Rainier Collection (original system) vs our Appalachian Collection (new system) is that the Rainier Collection is a free-floating waterproof system that is installed over a subfloor, whereas the Appalachian Collection is a non-waterproof system that is installed like composite decking with hidden fasteners.
The Tanzite stones were man-made stone. The stone is basically made the same way mother nature would, with an incredible amount of heat and pressure that literally melts it into a perfect stone, Similar to how man-made diamonds are made.
As you know, everything in the Summer gets hot eventually. Tanzite though, heats up significantly slower than Composite decking and ultimately never reaches the same temperature as similar coloured composites. However, the darker the colour, the more heat it will absorb just like a wood deck. Therefore, if this is a major concern, then the lighter colours will be the best option. You can also order samples of actual Tanzite stone pieces in each colour, so you can test them out before you make your final decision!
Tanzite STONEDECKS are made of natural stone, and what can you really do to stone, which is why it's easy for us to include a limited lifetime warranty.
Tanzite Return Policy.
You can return any* Tanzite product, for any reason whatsoever, within three months of receiving your order. Any returns need to be in their original bundle/bag/carton and in good sellable condition. All returned products are subject to a 15% restocking fee. All shipping costs are the responsibility of the customer.
*Please note that EPDM membrane is not refundable as it is specifically cut for your project.
Damaged Product.
Every Tanzite Stonedecks order is insured with shipping insurance! To take advantage of this, please take a photo of your shipment when it arrives, then inspect it and take additional photos of any damage you find, then notify us within 48 hours. See the full policy on our website at Tanzite.com/returns
Tanzite is an extremely strong decking product, once it's on the deck. It can be damaged during shipping though, and arrive with a chip or have slight damage on the edge. While we do our best to minimize it, minor damage happens in about 1 of every 30-35 boards. Since these boards can still be used for cut pieces, or hidden areas, there is minimal waste created by the damage. If you are unable to make use of the damaged piece, let us know and we'll refund you for the cost of the damaged piece.
Extra Product
Please ensure that you are ordering enough extra product to account for any waste, changes in the deck plan, or any slight mismeasurements. Tanzite pieces aren't light or small, so shipping even just a few extra boards typically costs more than the boards themselves costs, plus it will add delays to your project while you wait for them to arrive. If you do need additional pieces, they can be ordered at Tanzite.com/shop-tanzite. Note that Tanzite does not cover the shipping costs if you need extra pieces.
See the full Return Policy below.
Read MoreTanzite Appalachian Collection installs just like a typical grooved composite deck board with hidden fasteners. It can be installed on a standard wood deck frame with 12", 16", or 24" joist spacing.
Tanzite Appalachian Collection weighs 9.05lbs per square foot.
There are 7 colours in our Appalachian Collection, Silver Maple, American Walnut, Driftwood, White Ash, and Aged Teak, Ebony, Mahogany.
You can order samples here. The samples are cut from actual pieces of the final product, so the samples are the same material, size, texture, etc. as the planks you'll get for your deck!
The cost of the Appalachian Collection is almost always right around $10.00/sqft (USD). This includes edge pieces, groove pieces, and clips. Appalachian Collection prices change very little, if at all, from one deck size/layout to the next.
The foam underlay is already attached to each tile. This means the Tile is insulated from the floor, keeping the floor warmer and softer feeling than a traditional tile. It also allows installation over uneven surfaces, or surfaces that flex.
EPDM rubber gaskets connect the pieces securely together so they interlock, yet remain flexible. This replaces the grout and makes installation easy for any DIY'er.
It also makes the "grout" easy to clean, and makes the tile installation removable, if needed. The flexible connection accepts movement, allowing placement over cracked concrete, flexible floors and outdoors where ice can move the tiles.
Tanzite Rainier Collection weighs 9.1lbs per square foot.
Rainier comes in exciting colours to match your customized design
Stone-like colours:
● Black Granite
● Carrara Marble
● Cinnamon
● Sierra Gray
Wood-like colors:
● White Oak
● Walnut
● Aged Cedar
You can order samples here. The samples are cut from actual pieces of the final product, so the samples are the same material, size, texture, etc. as the planks you'll get for your deck!
The cost of the Rainier Collection is usually around $15/sqft (USD). This includes bullnose pieces, flat pieces, screws, polymeric sand, and the EPDM membrane. Rainier collection prices vary more significantly than Appalachian Collection prices depending on the deck size and layout.
You can order your package online here. If you're unsure of what you need, or what colour(s) you want, send a sketch of your deck, with dimensions and a few photos of the space to design@tanzite.com and we will create a custom 3D concept and itemized materials estimate for you! Please include your preferred colour(s) and note on the drawing which side(s) of the deck is against the house. Once you've selected your preferred color(s), you can use the appropriate estimate to order online, or through the Tanzite rep that has been helping you with your concepts and estimates!
Packing times vary throughout the year but we do our best to package and ship orders within 5 business days (Monday - Friday) from the time you place your order. That way if you place an order over the weekend, or on Monday, your order is on it's way towards you by the end of the week!
US and Canadian orders ship from our warehouse in Indianapolis, Indiana. Orders East of the Rocky Mountains typically take 1-3 days to arrive at their final destination from the time they're shipped. Orders West of the Rocky Mountains take about 4-6 days to arrive at their final destination from the time that they're shipped.
All European orders ship from our warehouse in Spain, typically taking 3-7 days to arrive at their final destination from the time that they're shipped.
All shipments details are confirmed/finalized prior to the shipment leaving the warehouse. No orders, aside from sample boxes, are shipped without confirmation.
Our standard shipping fee covers shipping from our warehouse to our partners trucking terminal nearest you. If you would it delivered right to your house, let us know and we will get pricing for that. You just pay the cost difference between the quote to ship to the terminal vs the quote to ship to your house, we don't mark this up for you so you just pay the same difference that we pay. Otherwise, you can pick it up yourself from the terminal or hire a third party to pick it up and deliver it to your house from the trucking terminal for no additional charge.
